Great customer service can make a difference

November 10, 2010

For years I have believed that customer relations mirrors employee relations.  And I have spent a great deal of time living, observing and thinking about what it takes to create a positive “happy” work environment where employees thrive.  So I decided to devote some time to considering what it takes to provide exceptional customer service.  [...]

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Brainstorming: a problem-solving process

November 5, 2010

Several years ago, when I was working for a relatively small company, we started using a process called brainstorming, in order to generate ideas for solving problems.  We had the luxury of working with an outside consultant who was highly skilled, and he was able to provide us with guidelines for doing it successfully.  Recently, [...]

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Hiring independent contractors

November 4, 2010

September’s Labor Review Monthly from the Bureau of Labor Statistics has an article on U. S. self-employment and the whole idea of using the independent contractor or contingent worker.  One point made in the article indicates that the # of small businesses with paid employees is consistently falling.  Companies of all sizes are increasing their [...]

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